We're Here to Help
Whether you have questions about our products, need assistance with an order, or just want to share your feedback, our team is ready to assist you. Reach out to us through any of the methods below, and we’ll get back to you as soon as possible.
We would love to hear from you.
Have a specific question or request? Fill out the contact form below, and we’ll respond to your inquiry as soon as possible.
Address
1305 Barnard St #513, Savannah
Georgia, 31401
Information
info@luxarva.com
Social Media
We're Open
We are available for online support every day at 9am to 5pm.
What is the shipping cost for my order?
At Luxarva, we offer free shipping for orders over $150. No matter the size or weight of your order, shipping is always on us!
How long does it take to receive my order?
Orders are typically processed and shipped within 5-7 business days. Standard shipping usually takes 7-15 business days. If you need your items sooner, we offer expedited shipping options at checkout.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your Luxarva product, you can return it within 30 days of receipt for a full refund. Please ensure the item is unused and in its original packaging. For more details, visit our Return Policy page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site. If you have any issues, our customer service team is here to help.
Do you offer international shipping?
Currently, we only offer shipping within the USA. However, we are working on expanding our shipping options to international destinations. Stay tuned for updates!
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.
How do I care for my Luxarva products?
To keep your Luxarva products in excellent condition, we recommend spot cleaning with a damp cloth and mild detergent. Avoid using harsh chemicals or submerging the items in water. For specific care instructions, refer to the care label on your product.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we'll do our best to accommodate your request if the order hasn't been shipped yet.
How can I contact customer service?
You can reach our customer service team by phone at 1-800-123-4567, by email at info@luxarva.com, or through our live chat on the website during business hours. We are here to assist you with any questions or concerns.